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Article 1. Applicability


1.1 These general sales and delivery conditions (hereinafter: the "Conditions") apply to all offers, orders and agreements of de Haven van Kloosterveen, to the exclusion of any other general terms and conditions. The Port of Kloosterveen reserves the right to change the Conditions. Therefore, you should regularly review the Terms.

1.2 Accepting an offer or placing an order means that you accept the applicability of these Conditions to all your orders.

Article 2. Offers and agreements


2.1 All offers from Haven van Kloosterveen are non-binding and do not bind Haven van Kloosterveen Webshop. Haven van Kloosterveen Webshop expressly reserves the right to change prices, especially when this is necessary on the basis of (legal) regulations.


2.2 An agreement is only concluded after acceptance of your order by de Haven van Kloosterveen and if the order has not been refused by de Haven van Kloosterveen within fourteen (14) days. de Haven van Kloosterveen is entitled to refuse orders or to attach certain conditions to the delivery.


Article 3. Prices and payment


3.1 The prices of the products offered are stated in euros. The prices include VAT and exclude shipping costs, any taxes or other charges, unless stated otherwise or agreed in writing.


3.2 The shipping costs that are charged with every order are standard € 6.95. This amount applies regardless of the number of products you order. When ordering a Coffee Workshop, no shipping costs will be charged. Orders with an amount above € 100 are shipped for free.


3.4 Payment can be made through iDEAL (online). Payment afterwards by invoice is only possible after approval from and in consultation with de Haven van Kloosterveen. In that case, the general terms and conditions of sale and delivery of de Haven van Kloosterveen apply.


3.5 If you are in default with any payment, Haven van Kloosterveen Webshop is entitled to suspend (the execution of) the relevant agreement and related agreements, or to dissolve it and / or to (a) new order (s). refuse.


3.6 All possible amounts owed to de Haven van Kloosterveen and the related costs are immediately due and payable. As part of collection measures,de Haven van Kloosterveen can transfer its claim on you to a third party. You are obliged to pay all judicial and extrajudicial costs reasonably incurred for collection.


Article 4. - Delivery


4.1 The delivery times stated by Haven van Kloosterveen Webshop are only indicative. Exceeding any delivery term does not entitle you to compensation or the right to cancel your order or dissolve the agreement, unless the exceeding of the delivery term is such that you cannot reasonably be expected to keep the agreement in place. In that case you are entitled to cancel the order or to dissolve the agreement insofar as this is necessary.


4.2 If you pay via iDEAL, your order will be processed as soon as possible. You will receive orders within 7 working days, if the product is in stock.


4.5 PO Box addresses are excluded from delivery.


4.6 The ordered products will be shipped to the address provided by you. de Haven van Kloosterveen accepts no liability if the address given is incorrect. If de Haven van Kloosterveen cannot determine the address you provided, the order will not be accepted.


Article 5. - Complaints and liability


5.1 You have an obligation to check the number and condition of the products upon delivery. If the delivery does not correspond to your order, you must inform the de Haven van Kloosterveen by e-mail at within a period of fourteen (14) working days, counting from the day of receipt.


5.2 If it has been demonstrated that the products do not comply with the agreement, Haven van

Kloosterveen has the choice to replace the products concerned with new products, repair them (if applicable) or refund the invoice value thereof.


5.3 When purchasing products, you have the option to terminate the agreement without giving any reason within 14 days by returning the purchased products to de Haven van Kloosterveen. This period starts on the day after receipt of the product. If he makes use of his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to de Haven van Kloosterveen, in accordance with the reasonable and clear instructions provided by de Haven van Kloosterveen.

Returns must be sent to: de Haven van Kloosterveen, Hoofdvaartsweg 124, 9406XD Assen, stating name, bank details, order number and telephone number. The invoice amount excluding shipping costs will then be credited to your account within 30 days. The costs of the return shipment are for your account.

Coffee and tea are perishable and aging, and are excluded from the right of withdrawal. If the delivered coffee or tea does not meet your requirements, please contact Please state your complaint and order number and we will contact you as soon as possible.


5.4 Compensation for damage caused by defects in products delivered by de Haven van Kloosterveen Webshop will never exceed the invoice value of the products concerned.


Article 6. Orders and communication


For misunderstandings, mutilations, delays or improper delivery of orders and communications as a result of the use of the internet or any other means of communication in traffic between you and de Haven van Kloosterveen, or between the de Haven van Kloosterveen and third parties, insofar as these relate to the relationship between you and the de Haven van Kloosterveen, the Port of Kloosterveen is not liable, unless and insofar as there is intent or gross negligence on the part of de Haven van Kloosterveen.


Article 7. Force majeure


7.1 Without prejudice to the other rights to which it is entitled, Haven van Kloosterveen Webshop has the right, in the event of force majeure, to suspend the execution of your order, or to dissolve the agreement without judicial intervention, by informing you in writing at its own discretion. without de Haven van Kloosterveen being obliged to pay any compensation, unless this would be unacceptable in the circumstances given the standards of reasonableness and fairness.


7.2 Force majeure means any shortcoming that cannot be attributed to de Haven van Kloosterveen Webshop because it is not due to its fault, nor is it for the account of it by law, legal act or traffic.


Article 8. Applicable law and disputes


8.1 Dutch law applies to these Conditions, your order and any ensuing or related agreements.

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